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Frequently asked

• Is Trokeo really free?+

  Yes. Trokeo is free for everyone — no commission, no listing fees, no card required. If we ever introduce optional paid features in the future, they'd be clearly priced and opt-in, and existing users would be notified at least 30 days in advance.

• How does the chat translation work?+

  When you message a neighbour, Trokeo translates between the language you've set in the app and theirs. Each translated message carries a small flag chip you can tap to reveal the original wording — useful when the price, date or address really matters.

• How do I install Trokeo on my phone?+

  Open trokeo.app in Safari (iOS) or Chrome (Android), tap the share / menu icon, and choose ‘Add to Home Screen' / ‘Install app'. You get a full-screen app icon with no app store needed.

• Are users verified?+

  Every member must confirm an email address before they can post a listing or send a message — that stops anonymous bots and throwaway accounts. We do not check government ID, passports, DNI or NIE at signup. A separate identity-verified badge may be offered in a future release; until then, make your own judgement about who you work with, the same as you would with a Wallapop or Nextdoor introduction.

• What if a neighbour behaves badly?+

  Report any listing or conversation from the ‘…' menu on it. Reports go straight to the moderation queue and we aim to triage within one business day.

• Can I delete my data?+

  Yes. Settings → Delete account anonymises your profile and removes messages. We keep activity logs for accounting/legal reasons (Spanish law) but with all identifying data scrubbed.